We don't automate everything. We automate what makes sense.

Automating a business process costs time and money. That's why it pays to ask three questions first.

1. Is the task repetitive and rule-based?

If every case is different and needs judgement, automation may create more work than it removes. Ideal tasks are frequent, predictable and based on structured data.

2. How costly is a mistake?

Where errors are expensive, automation must include checks and a human step. Automating doesn't mean taking responsibility away from people.

3. Who will use it?

A solution the team doesn't understand won't be adopted. That's why design and training always go together.